Introduction
Fitness Vault is committed to providing exceptional service to our respective users. This Refund Policy outlines the conditions under which refunds may be issued and the process to request one. By using our platform, you agree to this Refund Policy.
Eligibility for Refunds
Membership Plans
Refunds for subscription fees will be considered only in specific situations such as:
- Technical issues with the platform that prevent the user from accessing services for an extended period (minimum of 7 days).
- Overcharges or duplicate charges on the user's account due to system errors.
Promotional Offers
Payments made under promotional or discounted offers are non-refundable unless explicitly stated otherwise.
Non-Refundable Cases
The following are not eligible for refunds:
- Change of mind or dissatisfaction with gym services not related to Fitness Vault's operations.
- Partial use of a membership plan.
- Failure to cancel a subscription before the renewal date.
Refund Process
Request Submission
To request a refund, email us at support@fitness-vault.com with the following details:
- Full name and contact information.
- Proof of payment.
- Detailed explanation of the issue.
Processing Time
Refund requests will be reviewed within 7 business days. If approved as per the policy, refunds will be processed within 14 business days.
Refund Method
Refunds will be issued to the original payment method used during the transaction.
Amendments to This Policy
Fitness Vault reserves the right to modify this Refund Policy at any time. Any changes will be communicated through our platform and will take effect immediately.